Unless otherwise stated, delivery dates given on our website are estimates only. If you are a consumer, we have no liability for any losses arising from delay in delivery to the extent that this is due to circumstances beyond our reasonable control and where we could not have taken reasonable steps to deal with the delay. If you receive notification of an unsuccessful attempted delivery, it is your responsibility to use the details provided to contact the delivery company to arrange re-delivery.
You must inspect all goods immediately on receipt and you must notify us in writing of any damage to the goods within three working days of delivery and within ten working days.You must give notice in writing in detail of any ground on which you allege that the goods are not in accordance with this agreement. If you fail to give such notice, the goods shall be conclusively presumed to be in all respects in accordance with this agreement and free from any defect which would be apparent on reasonable examination of the goods and you shall be deemed to have accepted the goods accordingly.
Right to cancel
You have the right to cancel this contract. This right is not affected by any separate returns policy on our website. There is no right to cancel contracts for the supply of goods made to your specifications or which are clearly personalised. There is further information on cancelation in the Terms and Conditions section.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
For print on demand fabrics ordered per meter please do not send your purchase back to the manufacturer instead send to Ombré, M J Studio, 10 Market Place, Hexham, Northumberland, NE46 1XG.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again, then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@ombrecollection.com
Shipping returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning an expensive order, you may consider using a trackable service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@ombrecollection.com and send your item to Ombré, M J Studio, 10 Market Place, Hexham, Northumberland, NE46 1XG.
