This policy tells you what to expect when we collect your personal information via our website. Please only use our service if you are completely happy with this policy. The policy covers only information provided to us. We collect information which you upload to our service or otherwise give us such as, your name and contact details, details about your transactions on our service, information included in your reviews or which your otherwise provide for display on our service, contact or other information which you give or allow us to use for newsletters or other marketing and your communications with us.
Also automated information about your use of our service such as: the internet protocol (IP) address used to connect your device to the internet, connection information such as browser type and version, information about your device including device-type and device identifier, operating system and platform, mobile network data, a unique reference number linked to the data you enter on our system, login details, the site from which you arrived at our service details of your activity with date and time stamps including pages you visited and your searches and transactions.
Limited billing information may be sent to us by our payment provider for verification purposes e.g., your name, email address and billing and delivery addresses. As it’s necessary to perform our contract with you and or to take steps at your request to enter into such a contract, e.g., send service messages, process payments and fulfil orders. This applies to initial enquiries, contact and transaction details.
As it’s in our “legitimate interests”, to manage and improve our service including tracking usage patterns and preventing or detecting fraud or abuse. This applies to automated usage data as well as reviews and similar information which you provide for public display on our service. This applies to contact or other information which you give or allow us to use for newsletters or other marketing. You can withdraw permission at any time as explained on our service or by emailing us at the above email address.
We may hold on to some of your information for up to six years if reasonably needed for legal, regulatory or tax reasons, deal with disputes, prevent fraud or abuse and/or enforce our terms and conditions. We may also keep certain other information indefinitely because it may be helpful to you in future, such as reminding yourself about the designs or patterns you ordered.
We will keep your information which we use only for newsletters or other marketing until you tell us to stop sending you such messages. We may also make available your personal information to our direct shipping suppliers for delivery of your order. You may ask us for access to your personal information, to rectify it if there are mistakes, to delete or restrict its use in certain circumstances or to “data portability” or to withdraw any consent you’ve given.
If you have a complaint about how we are dealing with your personal information, please contact us via the email address above. If you are not happy with our response or think we are not handling your personal information in accordance with the law, you have the right to complain to the Information Commissioner’s Office (ICO).
We and/or other companies use cookies and other tracking technologies on our website. A cookie is an identifier (a small file of letters and numbers) that is sent to your web browser. Cookies are widely used to make websites work, or work more efficiently, as well as to provide information to the website owner or others. Some are session temporary “session” cookies that remain in the cookie file of your browser only until your browser is closed, and persistent cookies stay for longer (depending on the lifetime of the specific cookie).
Our cookies don’t store sensitive information such as your name, address or payment details: they simply hold the ‘key’ that, once you’re signed in, is associated with this information.
In addition to the usage of cookies described above, we also use cookies to ensure you remain logged into the website throughout your browsing session, maintain the functions that support your customer journey and help us to improve your browsing experience by giving us insight into how our website is being used.
Companies which provide us with a service also place cookies. Some of these cookies (e.g., from Google) may involve certain information, such as your IP address and web address of the page you’re visiting, being sent to the company concerned. Below is a summary of the kinds of cookies used together with details about who places them and where you can go to get more information and to opt out (where possible):
Analytics cookies recognise and count the number of website visitors as well as providing other information about the visit such as duration, route through the website and where the visitor came from. This information helps us to improve the way our website works, for example by making sure users find what they need easily, these cookies are provided by Google Analytics.
Advertising cookies are typically used to personalise ads on this, or other sites based on your use of our site, to measure ad effectiveness (for example, how often you click on or view ads and whether you go on to buy something from the advertiser) and to stop you being shown the same ad repeatedly. These cookies are provided by Google.
Social media cookies are placed by social media companies when you use their features on another site, for example if you play embedded audio or video or click a Facebook “like”. These features may involve the relevant companies using cookies to collect information relating to your visit to our website or your interaction with their services or otherwise.
Our payment providers may place cookies if you use their payment services on our site. If you’d prefer to restrict, block or delete cookies from our site, or any other website, you can use your web browser’s settings at any time to do this.
Our gathering, processing and use of personal data, as well as our use of cookies, are governed by the law of England and Wales.
